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How do I place an order at HTT Streetwear?

Shopping at HTT Streetwear is easy. Choose your favourite item, select the desired size and any other options, and add the product to your shopping bag. Then proceed to checkout, fill in your shipping details, and choose an available payment method. After completing your order, you'll receive an order confirmation by email. Always double-check your size and address before ordering so we can process your order as smoothly as possible.

What payment methods can I use at HTT Streetwear?

At HTT Streetwear you can pay securely using the payment methods shown at checkout. The available options may vary depending on your country, currency, or device. All available payment methods are displayed when you proceed to checkout.

Can I still change or cancel my order?

Please contact us as soon as possible if you want to change or cancel your order. We'll do our best to help you as long as your order has not yet gone into production or processing. Once production has started, changes or cancellations may no longer be possible.

How do I know if my order was successful?

Once your order has been successfully placed, you will receive an order confirmation at the email address you provided during checkout. Didn't receive a confirmation? Please check your spam or junk folder. Still can't find it? Feel free to contact us and we'll look into it for you.

Can I use an HTT Streetwear digital gift card?

Yes. With an HTT Streetwear digital gift card you can shop in our online store and choose your own favourite items. Our digital gift cards are available in various amounts and are sent directly to your (or the recipient's) email address after purchase. Enter the gift card code at checkout to redeem it.

What is the delivery time for my order?

Once your order is placed, it is processed and prepared for shipment. Because part of our collection is produced specifically for your order, there is a production time before your item is shipped. After dispatch, delivery times depend on your location and the shipping method. The estimated delivery time is shown during checkout. Please note that delivery times are indicative and may vary due to factors outside our control, such as carrier delays or customs.

How can I track my order?

Once your order has been shipped and tracking is available, you will receive a shipping confirmation by email with your tracking information.

You can use the tracking link to follow the progress of your delivery.

Don't have a tracking link yet? Your order may still be in production or processing. Feel free to contact us if you have any questions.

What are the shipping costs at HTT Streetwear?

Shipping costs depend on your delivery address and are automatically calculated during checkout. Free shipping may be available for selected countries and regions. The applicable shipping costs and any free shipping conditions are clearly shown before you complete your order.

Does HTT Streetwear ship internationally?

Yes, HTT Streetwear ships to multiple countries and regions. Which shipping options are available depends on your delivery address. Enter your address during checkout to see the available shipping options for your location.

My package is delayed or hasn't arrived. What should I do?

Is your order later than expected? First check the tracking information from your shipping confirmation email. Please keep in mind that carriers can sometimes experience delays and that the delivery time is an estimate. Has a significant amount of time passed and your package still hasn't arrived? Please contact us with your order number and we will look into it for you.

How do I choose the right size at HTT Streetwear?

Always check the size guide on the product page before ordering. Our collection consists of different fits and styles, so the sizing may vary per item. Compare the measurements with a garment you already own and wear comfortably. Not sure? We recommend sizing up for a more relaxed fit.

Do all HTT Streetwear items fit the same in terms of sizing?

No, the fit can vary per HTT Streetwear item. Our collection includes different styles and fits, such as regular, relaxed and oversized. Always check the product page for the size guide and fit description before ordering to make sure you choose the right size.

Are HTT Streetwear garments unisex?

Many HTT Streetwear items are designed as unisex and can be worn by everyone. We focus on streetwear where style and identity matter more than traditional gender categories. Check the product page for more information about the fit and sizing of a specific item.

What should I do if I am between two sizes?

If you are between two sizes, first check the size guide on the product page and compare the measurements with a garment you already own and wear comfortably. Want a more relaxed fit? Go for the larger size. Prefer a closer fit? Choose the smaller one. Still not sure? Feel free to contact us and we'll help you find the right size.

Where can I find the size guide for a product?

For products where specific size information is available, you will find the size guide on the product page. Always use this as your starting point before choosing a size. Please note that measurements can differ per item due to different fits and styles in our collection.

Can I return my order?

Yes. You can return an order in accordance with the HTT Streetwear return policy. Return items must meet the conditions listed on our returns page. Make sure your return is registered within the return period. For more information or to start a return, please contact us.

How long do I have to return an item?

At HTT Streetwear you can register a return within 30 days of receiving your order. The item must meet our return conditions: it must be unused, unworn and in its original condition. Items that do not meet these conditions may not be accepted for return.

How do I register a return?

Would you like to return an item? Please contact HTT Streetwear and include your order number and the item you wish to return. We will review your request and send you further instructions on how to proceed with your return.

When will I receive my refund?

Once your return has been received and inspected, we will let you know whether the refund has been approved. If approved, the amount will be refunded via the original payment method. Please note that it may take a few business days for the refund to appear in your account, depending on your bank or payment provider.

What should I do if my item arrived damaged or incorrect?

Did you receive a damaged, defective or incorrect item? Please contact HTT Streetwear as soon as possible and include your order number. If possible, send clear photos of the item and the packaging. We will work with you to find a suitable solution as quickly as possible.

What is the best way to wash my HTT Streetwear clothing?

Always follow the care instructions on the label and product page first, as materials and prints can vary per item. To keep your HTT Streetwear items looking their best for as long as possible, we recommend washing at low temperatures, turning printed or embroidered items inside out, and avoiding tumble drying where possible.

What materials are HTT Streetwear products made from?

The materials vary per HTT Streetwear product. Depending on the item, we use materials including cotton, cotton blends and other materials suited to the desired fit and feel. You can find the specific material composition for each product on the product page.

Can the colour or appearance of a product differ slightly from the photos?

Yes, minor differences in colour or appearance can occur. Colours may look slightly different due to screen settings, lighting and the device you are using to view our website. In addition, slight variations in print placement or colour intensity can occur with print-on-demand products. These differences are inherent to the production process and are not considered defects.

How do I keep prints and embroideries looking their best?

How should I care for my HTT Streetwear items?

To keep your HTT Streetwear pieces looking their best, always follow the care instructions provided with each product. We recommend washing printed garments inside out at a low temperature and avoiding tumble drying whenever possible.

Do not iron directly over prints or embroidery. With the right care, your HTT Streetwear pieces will maintain their look, feel and quality for longer.

Are HTT Streetwear products made specially for my order?

Why is my item made to order?

Part of the HTT Streetwear collection is produced especially for you after your order is placed. This allows us to offer a wider range of designs, sizes and limited drops while avoiding unnecessary overproduction and excess stock.

Because these pieces are made to order, a short production period is required before your order can be shipped. Your item is produced specifically for your order and carefully prepared before dispatch.

Please keep in mind that production time is additional to shipping time. The total delivery time may therefore vary depending on the product and destination.

How can I contact HTT Streetwear?

Do you have a question about a product, order, return or anything else? Feel free to reach out to HTT Streetwear via the contact options on our website.

If your question is about an existing order, please have your order number ready — this helps us to assist you as quickly as possible.

We aim to respond to all messages within 2 business days.

How quickly will I receive a response from HTT Streetwear?

We aim to respond to all questions and messages as quickly as possible.

You can normally expect a reply from HTT Streetwear within 2 business days. During busy periods such as sales or new drops, response times may be slightly longer.

Thank you for your patience — we will always do our best to help you as soon as possible.

What information should I include when contacting HTT Streetwear about my order?

Do you have a question about an existing order? Please always include your order number and the email address you used to place the order.

Describe your question or issue as clearly as possible — and if relevant, add photos. This helps us to handle your request quickly and correctly

Where can I go with a complaint?

Are you not satisfied with a product, order or our service? Please contact HTT Streetwear via the contact options on our website.

Describe your complaint as clearly as possible and include your order number where relevant. We take every complaint seriously and will do our best to find a suitable solution for you.

We aim to respond within 2 business days.